Supporting the Conyers Community

At BioLab, we take our role in the Conyers community very seriously, and we deeply regret the impact of the fire at our warehouse. We are committed to supporting impacted area residents and business owners by making resources available and getting them the assistance they need.

Our priority at all times has been public health and safety. The emergency response operation led by the Unified Command – which comprised local, state, and federal officials in addition to BioLab senior leaders – was successfully completed on October 17. Our focus now is on completing our remediation efforts to clean up the site and continuing to support the community.

Answering Your Questions

With emergency response operations completed, what does the remaining remediation entail?

With the emergency response phase concluded and the Unified Command disbanded, BioLab has shifted its focus to ongoing remediation efforts to clean up the site. Overseen by the Georgia Environmental Protection Division, this will include offsite treatment, disposal, or recycling of remaining product and building debris at appropriately permitted facilities, remediation of the facility property and the adjacent stormwater retention basin, and continued air monitoring onsite and in the community.

How is BioLab supporting the community?

BioLab has established a number of initiatives to support the community, of which we are a part:

  • Our dedicated call center assists with evaluating and processing reimbursement requests, as well as answering general questions. Area residents and business owners can call (678) 301-2359 to speak with a live representative, 24 hours per day, 7 days per week.
  • Our local Community Assistance Center in Conyers provides a central in-person location where community members can make claims and reimbursement appointments, as well as get assistance with general information and inquiries.
  • Our Community Liaison – who is a highly experienced BioLab employee and resident of Conyers – is on-the-ground engaging with residents and local businesses to answer questions and understand how BioLab can best support our community.
  • Our debris removal service was made available to community members who wished to have fire debris cleared from their private property. Over the course of four weeks, this service removed debris from more than 130 properties, in addition to clearing debris carried off-site by the wind from public areas and roads.
  • We have made donations to and partnered with local organizations to support their own efforts to assist area residents, and we are connecting with additional agencies to establish further partnerships.

We are engaged with residents, government officials, and other community stakeholders to identify additional ways to assist the community to ensure that residents and businesses have the support they need. Our community’s input is incredibly important to us, and we are committed to continuing to use every resource necessary to make this right.

Details, including relevant contact information, can be found here.

View Frequently Asked Questions

Learn more about our community support initiatives

Visit Our Community Support Page

Helpful External Links

Rockdale County Updates
Rockdale Health Services
Rockdale Water Resources
Georgia Emergency Management
U.S. Environmental Protection Agency (EPA)
GA Department of Agriculture

Helpful External Links

Rockdale County Updates

Rockdale Health Services

Rockdale Water Resources

Georgia Emergency Management

U.S. Environmental Protection

GA Department of Agriculture

×

November 11, 2024 11:30 AM

Update About BioLab’s Community Assistance Center’s Operating Hours

BioLab wanted to make the community aware of upcoming changes to its Community Assistance Center’s hours in light of the Thanksgiving holiday and Daylight Saving Time.

Thanksgiving Week Schedule:

BioLab’s Community Assistance Center will be closed for appointments from November 25-30 due to the Thanksgiving holiday. 

While claims staff will not be onsite that week, claim review will continue from November 25-27 by phone and email for residents who have previously established claims. As always, community members may still email [email protected] to file a claim; information on how to do so is available here. BioLab’s 24/7 hotline also remains open throughout Thanksgiving week for assistance at (678) 301-2359.

For approved claim check pickup ONLY, the Center will be open on November 25 and 26 from 9AM-3PM (ET). Individuals must have a confirmation email from their adjuster authorizing them to pick up their check on those days.

New Operating Hours, Effective December 2:

Due to Daylight Saving Time and in support of onsite safety, effective Monday, December 2, the Center’s hours going forward will be:

  • Monday-Friday: 9AM-5PM (ET) (one hour earlier)
  • Saturday: 9AM-3PM (ET) (unchanged)
  • Sunday: Closed (unchanged)

BioLab remains committed to supporting impacted area residents and business owners, and the team looks forward to assisting community members at the Center under these hours.

November 9, 2024 12:30 PM

BioLab Provides Update on Conyers Site Progress and Community Support Initiatives 

BioLab has continued to make significant progress in cleaning up the site at its Conyers facility and supporting the community. The site has now been stabilized, and the company is shifting its resources to a project management phase to continue the cleanup. 

BioLab’s Distribution Center at Conyers was cleared by relevant authorities and regulators to reopen on November 4 and resume fulfilling customer orders for finished products, which are used to clean pools and spas. We are grateful that our Conyers team members have returned to work at the Distribution Center and appreciate their continued support and dedication. At this time, the Conyers plant has not resumed manufacturing operations, and any resumption of operations will only be undertaken with approval from authorities and regulators.  

BioLab recognizes the importance of understanding the causes of the incident, and is conducting a thorough review, cooperating closely with the U.S. Chemical Safety Board (CSB), as it performs its own review, as well as other state and federal environmental, health and safety agencies.

In tandem with its cleanup work onsite, BioLab continues to advance its community support initiatives and assess additional ways to assist area residents and business owners. As of November 7, the Company has:

  • Fielded more than 15,700 calls to its 24/7 dedicated call center, launched one month ago, helping community members with claims, reimbursement requests, and more
  • Assisted more than 3,000 community members at BioLab’s Community Assistance Center 
  • Continued to provide regular updates and make the latest information available to the community through its dedicated website – www.BioLabCommunityResources.com – which has received over 18,000 visits to date
  • Successfully concluded its debris removal service, having fulfilled more than 130 requests on private properties, as well as having cleared debris from public areas

Community members interested in filing claims can continue to email [email protected] and provide the following information:

  • Name
  • Address
  • Phone Number
  • Items being claimed/amount of each item
  • Attach receipts/backup

Community members can also search here for available appointments at BioLab’s in-person Community Assistance Center or contact the company’s 24/7 call center at (678) 301-2359. Additional details and information about how to submit claims can be found here.

November 1, 2024 4:00 PM

Continued Progress on BioLab’s Cleanup Efforts and Community Support Initiatives

BioLab has continued to advance its cleanup efforts at its Conyers facility, following the successful completion of the emergency response operations on October 17, 2024.

As of today, work continues with site clean-up efforts. Additionally, ongoing air quality monitoring has not shown any sustained action level exceedances in the community for more than 15 days. BioLab will continue conducting air monitoring with oversight from Georgia Environmental Protection Division (GA EPD) and the U.S. Environmental Protection Agency (EPA). The Company remains focused on completing its remediation efforts at the site, under the oversight of the GA EPD.

The BioLab team has also continued to make progress in its initiatives to support the community. As of October 31, 2024, the Company has:

  • Fielded more than 15,000 calls at its 24/7 call center, helping with claims, reimbursement requests, and more; and in light of the continued community interest in accessing this support service, the Company has been bolstering staffing at the call center to increase its capacity to process requests.
  • Assisted more than 2,000 community members at its in-person Community Assistance Center, with more appointments being released daily.
  • Continued to provide regular updates and make the latest information available to the community through its dedicated website – www.BioLabCommunityResources.com – which has been visited by nearly 4,500 individuals to date.
  • Removed debris from more than 130 private properties, in addition to clearing debris from public areas and roads; with all requests now having been successfully completed, BioLab’s debris removal service will conclude on November 1, 2024.
  • BioLab’s Community Liaison has continued to engage on the ground in the community and at the Community Assistance Center, speaking with area residents and businesses to understand their needs.
  • Made donations to a number of local organizations to support their own efforts to assist area residents and is working to initiate additional partnerships.

BioLab remains deeply committed to making things right for impacted area residents and business owners, including making resources available and getting them the assistance they need.

Community members interested in filing claims can email the following information to [email protected]:

  • Name
  • Address
  • Phone Number
  • Items being claimed/amount of each item
  • Attach receipts/backup

Community members can also search here for available appointments at the Community Assistance Center or contact BioLab’s 24/7 call center at (678) 301-2359. Additional details and information about how to submit claims can be found here.

October 18, 2024 1:00 PM

October 16, 2024 6:30 PM

October 14, 2024 7:30 PM