Information on Claims

Reflecting the steady decrease in the volume of incoming new claims, BioLab is no longer accepting new claims through its community-assistance programs as of December 31, 2024 at 11:59 PM ET. All claims that were submitted on or before this deadline are being processed as usual.

BioLab has now processed the vast majority of remaining claims. As a result, on April 11, 2025 at 5 pm ET, the Community Assistance Center and Call Center will transition to fielding any go-forward inquiries by email and the 927 N Main Street location will close.

Community members with eligible claims that remain in process should continue to work directly with their assigned adjuster until their claim is processed. Community members with approved payments should only report to the Center when they are notified by their adjuster that their check is ready for pickup. The Center is no longer managing claims onsite. 

The Community Assistance Center will continue to be open for check pickup Monday-Friday from 11am-5pm ET and Saturday from 11am-3pm through April 11, 2025. Any checks for approved claims that are not picked up at the Center by April 11, 2025 at 5 pm ET will be mailed to the address on file. 

For any inquiries moving forward, community members can continue to contact BioLab by emailing [email protected].