Information on Claims

Reflecting the steady decrease in the volume of incoming new claims, BioLab is no longer accepting new claims through its community-assistance programs as of December 31, 2024 at 11:59 PM ET. All claims that were submitted on or before this deadline will be processed as usual.

Community members with claims that were submitted on or before the December 31 deadline should continue to work directly with their assigned adjuster until their claim is processed.  Any individuals who need to reach their adjuster but do not have the relevant contact information should call BioLab’s Call Center at (678) 301-2359.

Please note that the Community Assistance Center is open only to distribute checks for claims for which payments have been approved (Monday-Friday from 11AM-5PM ET and Saturday from 9AM-1PM ET). Community members with approved payments should only report to the Center when they are notified by their adjuster that their check is ready for pickup. The Center is no longer managing claims onsite.