Contacts

BioLab General Inquiries or To Reach the Community Liaison

[email protected]

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24/7 Dedicated Call Center & Claims Requests

Individuals with eligible claims that were submitted on or before December 31, 2024 at 11:59pm ET can continue to contact BioLab’s call center at (678) 301-2359. Please note that the call center is no longer able to assist with new claims.

BioLab has now processed the vast majority of remaining claims. As a result, on April 11, 2025 at 5 pm ET, the Community Assistance Center and Call Center will transition to fielding any go-forward inquiries by email and the 927 N Main Street location will close. For any inquiries moving forward, community members can continue to email [email protected].

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Community Assistance Center

The Center is open only to distribute checks for approved claims. Community members with approved payments should only report to the Center when they are notified by their adjuster that their check is ready for pickup. Please note the Center is no longer managing claims onsite.

Location: 927 North Main Street NW, Conyers, GA

Hours of Operation: Monday-Friday from 11am-5pm ET and Saturday from 11am-3pm ET.

BioLab has now processed the vast majority of remaining claims. As a result, on April 11, 2025 at 5 pm ET, the Community Assistance Center and Call Center will transition to fielding any go-forward inquiries by email and the 927 N Main Street location will close. For any inquiries moving forward, community members can continue to email [email protected].

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Media Inquiries

[email protected]

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