Instructions for Filing a Claim

Reflecting the steady decrease in the volume of incoming new claims, any remaining claims through BioLab’s community-assistance programs must be made by December 31, 2024 at 11:59PM ET. BioLab will no longer accept new claims after this date. All eligible claims that are initiated on or before this deadline will be processed as usual.

There are two ways for community members to file a claim.

Establish a claim through BioLab’s dedicated claims email

1. Email the following information to [email protected]

  • Claimant’s name
  • Address
  • Phone number
  • Items being claimed
  • Attach photos of supporting documentation

Additionally, if you are a business owner making a claim for loss of business profits, please also gather the following to help us document your claim:

  • 2023 tax returns
  • 3-6 months of profit and loss statements
  • For losses related to contract jobs, a copy of the executed contract with job pricing and proof of cancellation

2. You will be contacted by an adjuster by phone to further discuss your claim further.

NOTE: Community members who file and process their claim by email can be assisted without contacting BioLab’s call center.

Establish a claim through BioLab’s Call Center

  1. Call BioLab’s 24/7 hotline at (678) 301-2359.
  2. Establish your claim with the claims line staff.
  3. Obtain your claim reference number.
  4. You will be contacted by an adjuster to review and discuss your claim further.

The final day to file a claim through an in-person appointment at the Community Assistance Center was December 21. The Center is closed from December 22 through January 5. It will reopen on January 6 to distribute checks for claims for which payments have been approved. Community members with approved payments should only report to the Center when they are notified by their adjuster that their check is ready for pickup.

×