Community Support
Committed to Supporting Our Community Every Step of the Way
BioLab cares deeply about the community of which we are a part, and our team has been on the ground supporting the response and remediation efforts. We remain committed to the community and will continue to partner with local organizations to provide support as we move forward.
Being There 24/7 to Process Claims & Respond to Questions
In the months since the fire, our dedicated call center has been available 24 hours a day, 7 days a week to assist the community. BioLab has responded to more than 35,000 calls and 16,500 emails during this period. Reflecting the steady decrease in the volume of incoming new claims, the process for submitting new claims concluded on December 31, 2024.
Community members with claims that were submitted on or before the December 31 deadline should continue to work directly with their assigned adjuster until their claim is processed. Any individuals who need to reach their adjuster but do not have the relevant contact information should call BioLab’s Call Center at (678) 301-2359.
Providing In-Person Community Assistance
Our local Community Assistance Center, located at 927 N Main St NW in Conyers, was established to provide a central in-person location for area residents and business owners to directly access information and resources coordinated by BioLab. The Center assisted more than 4,000 individuals, including with submitting and processing claims.
Please note that the Center is open only to distribute checks for claims for which payments have been approved. Community members with approved payments should only report to the Center when they are notified by their adjuster that their check is ready for pickup. The Center is no longer managing claims onsite.
The Center is open Monday-Friday from 11AM-5PM ET and Saturday from 9AM-1PM ET.
Understanding the Needs of Our Community
Our Community Liaison – who is a highly experienced BioLab employee and resident of Conyers – serves as a key point of contact for direct engagement within the community. He is on the ground engaging with residents and local businesses to answer questions and understand how BioLab can best support our community. He has access to resources provided by BioLab and our full support.
The Community Liaison can be reached by emailing [email protected].
Offering Debris Clean-Up
Our debris removal service was made available to community members who wish to have fire debris cleared from their private property. Over the course of four weeks, this service removed debris from more than 130 properties, in addition to clearing debris carried off-site by the wind from public areas and roads. With all requests having been successfully completed, BioLab’s debris removal service concluded on November 1, 2024.
Supporting Local Organizations
We have made donations to local organizations to support their own efforts to assist area residents, as well as provided volunteers and other forms of assistance, including during the 2024 holiday season. As we move forward, we will continue to look for opportunities to partner with local organizations to support the community.